At Marwode, every product is handcrafted with exceptional care using natural stone, solid wood, and premium materials. Many of our products are individually made to order according to each customer's selections and specifications.
Because of the unique nature of our products, this Return & Refund Policy explains when returns, replacements, cancellations, and refunds are available.
By placing an order through marwode.com, you acknowledge that you have read and agreed to this policy.
1. Our Commitment
Customer satisfaction is extremely important to us.
Every order undergoes careful production, quality inspection, and secure packaging before shipment.
If an issue occurs, our team will work with you to find a fair and reasonable solution.
2. Made-to-Order Products
Most Marwode products are manufactured specifically after an order has been placed.
These include products with:
- Custom dimensions
- Personalized finishes
- Custom colors
- Material selections
- Design modifications
- Customer-approved specifications
Because these products are created exclusively for the purchaser, they generally cannot be returned simply because of a change of mind, personal preference, or incorrect measurements provided by the customer.
3. Standard Products
If Marwode offers products that are not custom-made, return eligibility may vary depending on the condition of the item and applicable consumer protection laws.
Returned products must generally:
- Be unused.
- Be in original condition.
- Include original packaging where reasonably possible.
- Show no signs of installation, modification, or misuse.
Return requests should be submitted promptly after delivery.
4. Order Cancellation
Orders may be cancelled before production begins.
Once manufacturing has started, cancellation may no longer be possible because materials, labor, and production resources have already been allocated to your order.
If cancellation is approved before production begins, any non-refundable payment processing fees or administrative costs permitted by applicable law may be deducted from the refund.
5. Custom Order Changes
If you wish to modify your order after purchase, please contact us as soon as possible.
Changes may be possible before production begins.
Once manufacturing has started, requested modifications may:
- Not be technically possible.
- Extend production time.
- Require additional charges.
- Require approval of a revised quotation.
6. Products Damaged During Shipping
If your order arrives with visible shipping damage, please:
- Inspect the package upon delivery.
- Photograph the unopened package.
- Photograph the damaged product.
- Retain all packaging materials.
- Contact Marwode as soon as reasonably possible after delivery.
This documentation allows us to work efficiently with the shipping carrier to determine the appropriate resolution.
Depending on the circumstances, we may arrange:
- Replacement parts
- Product repair
- Product replacement
- Other reasonable solutions
7. Manufacturing Defects
If you believe your product contains a manufacturing defect, please contact us with:
- Your order number
- Clear photographs
- A detailed description of the issue
Each claim is reviewed individually by our team.
If a manufacturing defect is confirmed, Marwode may, at its discretion:
- Repair the product
- Replace the product
- Replace defective components
- Offer another appropriate remedy
8. Natural Material Characteristics
Our products are made from genuine natural stone and solid wood.
The following are considered natural characteristics and are not manufacturing defects:
- Marble veining
- Stone texture
- Mineral deposits
- Wood grain
- Natural knots
- Color variation
- Surface pattern differences
- Slight dimensional tolerances resulting from handcrafted production
Every Marwode product is unique.
These natural variations enhance the individuality and beauty of each handcrafted piece.
9. Incorrect Measurements
Customers are responsible for verifying all measurements before placing custom orders.
Marwode manufactures products according to the specifications approved by the customer.
Products manufactured according to the approved dimensions cannot generally be returned because they do not fit the customer's installation space.
We strongly recommend carefully measuring your space before ordering.
10. Installation Responsibility
Proper installation is the responsibility of the customer or the customer's installer.
Marwode cannot accept responsibility for damage resulting from:
- Incorrect installation
- Improper plumbing connections
- Structural modifications
- Inadequate wall support
- Improper handling
- Improper storage
Professional installation is strongly recommended.
11. Refund Process
When a refund is approved, it will be issued using the original payment method whenever possible.
Refund processing times may vary depending on:
- Payment provider
- Banking institution
- Currency
- International banking procedures
Payment processing timelines are outside Marwode's direct control.
12. Non-Returnable Items
Unless required by applicable law, the following items are generally not eligible for return:
- Made-to-order products
- Personalized products
- Custom-sized products
- Products manufactured according to customer specifications
- Installed products
- Products modified after delivery
- Products damaged through misuse or improper installation
13. Refused Deliveries
If a customer refuses delivery without a valid reason, or fails to complete required customs procedures, the order may be returned to Marwode.
Any return shipping costs, customs charges, storage fees, or other expenses incurred as a result may be deducted from any refund where permitted by applicable law.
14. Force Majeure
Marwode shall not be responsible for delays, cancellations, or additional costs arising from circumstances beyond our reasonable control, including:
- Natural disasters
- Government restrictions
- Customs delays
- Labor strikes
- Transportation interruptions
- Pandemics
- Civil unrest
Such events do not automatically entitle customers to cancellation or compensation.
15. Contacting Us
If you experience any issue with your order, we encourage you to contact us before taking further action.
Our team is committed to resolving concerns promptly, fairly, and professionally.
You can reach us through the contact page available on marwode.com.
Final Statement
At Marwode, we understand that purchasing handcrafted furniture and natural stone products is a significant investment. Every piece we create reflects the skill of our craftsmen and the unique character of the materials we use.
Our Return & Refund Policy is designed to balance the rights of our customers with the realities of custom manufacturing. We are committed to resolving genuine issues fairly while ensuring that every order receives the attention, care, and craftsmanship it deserves.
Thank you for choosing Marwode.